Frequently Asked Questions
FAQs About our Free Pick-up and Delivery Service
Q: Is there any extra cost or membership fee?
A. No. You pay our regular in-store prices. There are no additional fees.
Q: Where are my clothes picked up and delivered?
A. At your front door, your office, or another suitable weather-protected location that you specify.
Q: How do I let you know that I have an order to pick up?
A. There is no need to call. Just put your bag out on your pre-scheduled pick-up day.
Q: Is there a minimum order?
A. No. No need to wait for a bag full of dirty clothes. Any amount is fine.
Q: What do I put my clothes in?
A. We will provide you with 2 complimentary, customized, reusable Glyndon Lord Baltimore Dry Cleaning Garment bags. Your bag(s) will be returned with each order.
Q: Do I need to be there when the pick up and delivery is made?
A. No. Your Glyndon Lord Baltimore Cleaners driver will provide service to your pre-determined location.
Q: When will my clothes be picked up?
A: Upon signing up you will be given your pick-up and delivery schedule as well as an estimated time frame that the driver will be there each week.
Q: What about Holidays?
A. We will inform you about schedule changes for pickup and delivery during holiday weeks.
Q: What do I do with all my extra hangers?
A. If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you fill it up, leave it with your order and your driver will pick it up.
Q: What do I do about a special request?
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.
Q: What do I do if I have a problem when I get my clothes back?
A. For prompt assistance, call (410) 833-5200 or email us. We will make sure your issue is resolved in a timely manner.
Q: Do you do alterations?
A. Yes. For alterations, pin the instructions to the garment that needs alterations. Return times can vary depending on the complexity of the alteration.
Q: How do I pay for the service?
A. Every four weeks your cleaning will be charged directly to your credit card. We accept Visa/MC/Amex/Discover.
Q: How do you keep my credit card information safe?
A. We use the latest encryption and authentication services for all of our web transactions so that your credit card information remains safe.
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