Here are some Frequently asked questions. Call us at
(410) 833-5200 or email us for any other questions.

Q: Is there any extra cost or membership fee?
A. No. You pay our regular in-store prices. There are no additional fees.

Q: Where are my clothes picked up and delivered?
A. At your front door, or another suitable weather-protected location.

Q: How do I let you know that I have an order to pick up?
A. There is no need to call. Just put your bag out on your pre-scheduled pick up day.

Q: Is there a minimum order?
A. No. No need to wait for a bag full of dirty clothes. Any amount is fine.

Q: What do I put my clothes in?
A. We will provide you with a GLB Home Delivery Bag.

Q: Do I have to be there when the pick up and delivery is made?
A. No. Your GLB Personal Valet will provide service to your pre-determined location.

Q: When will my clothes be picked up?
A: Upon sign up you will be given a pick up and delivery schedule. With your first delivery you will receive a Welcome Packet with a garment bag and some other welcome gifts.

Q: What about Holidays?
A. We will inform you about schedule changes for pick up and delivery during holiday weeks.

Q: What do I do with all my extra hangers?
A. If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you fill it up, leave it with your order and your route manager will pick it up.

Q: What do I do about a special request?
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.

Q: What do I do if I have a problem when I get my clothes back?
A. For prompt assistance, call (410) 833-5200 or email us.

Q: Do you do alterations?
A. Yes. For alterations, pin the instructions to the garment that needs alterations. Return times can vary depending on the complexity of the alteration.

Q: How do I pay for the service?
A. Every four weeks your cleaning will be charged directly to your credit card.

Q: How do you keep my credit card information safe?
A. We use the latest encryption and authentication services for all of our web transactions so that your credit card information remains safe.

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